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It has saved British motorists nearly million so far, obviating the need to hire a lawyer to handle these appeals.(It can also file compensation claims for delayed or canceled flights.) Like all the best bots, it improves with time, learning from its interactions with users.Now serving residents of New York City in addition to Brits, Do Not Pay is one of the most noteworthy examples of a certain type of bot—one that could help build a more equitable society.“Access to justice for the non-wealthy is a serious concern,” says Catherine Bamford, a former lawyer in Leeds who advises law firms and corporate legal departments on automation.When Joshua Browder was in his mid-teens, he approached what he viewed as the top 20 human-rights organizations in the world and offered to build apps for them for free.
“Somehow we got fooled into believing that we were better off doing things ourselves,” he says. Simply copy Amy or her male equivalent, Andrew, on the email and the bot takes it from there, sending the other person brief, affable messages to suggest meeting times.“Legal aid budgets have been slashed in recent years.With helper bots like Do Not Pay, some willing lawyers and expert programmers, legal advice could become cheap and accessible to everyone via the Internet.You could click the Message button to kick off a real-time conversation with the bot, whose “personality” was crafted with the help of Bob Gale, who wrote the original movie.The average length of a conversation with the virtual Doc, Pfeifel tells me, was more than 10 minutes—not bad “considering that you’re basically chatting with computer software, right?
In other words, it gives an average white-collar worker or freelance creative the scheduling sangfroid of a top executive.